Return & Refund Policy

At Gohealthy Philippines, we prioritize customer satisfaction and take product quality seriously. Since we are dealing with perishable food items, we have implemented a clear and fair returns and refunds policy to ensure your safety and trust.

What we accept for return and refund:

We only allow returns, replacements, or refunds under the following conditions:

• You received the wrong item (e.g., wrong variant, size, flavor)
• Your order arrived damaged, spoiled, or compromised.
• The product expired upon arrival.

We do NOT accept returns or refunds for reasons such as:

• Change of mind.
• Dislike tate/texture.
• Delay in delivery caused by the courier.
• Improper storage of items after delivery.

Required proof of verification:

To process a return or refund request, please provide:

• Clear photos and/or video unboxing the parcel.
• Image showing the damaged/expired/wrong item.
• Copy of your order confirmation or receipt.

Request without proper documentation may be denied.

Timeframe to report:

• For orders made via our website: within 48 hours of receiving the order.

Late reports may not be honored.

How we resolve issues:

Depending on the nature of your concern, we may offer the following:

• Replacement of affected item(s).
• Store credit of voucher
• Refund via original payment methods (for eligible orders)

We understand how important it is to receive your orders in perfect condition. Rest assured, we inspect every item before shipping and pack with care. But if something goes wrong, we’ll do our best to make it right!