Frequently Asked Questions

Can I cancel and/or amend my order or shipping details?

For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Gohealthy reserves the right to cancel multiple or fraudulent orders.

Is there a chance my order won’t be fulfilled?

In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund. 

What payment methods do you accept? 

We accept GCash, Maya, and Cash on Delivery (COD).

How will I know if my order pushed through?

You will receive an e-mail confirming the receipt of your order. 

Which cities in the Philippines do you ship to?

At the moment, we deliver within Roxas City, Capiz only. More cities will be available for delivery soon!

When can I expect to receive my order?

For orders within Roxas City, we offer same-day delivery for orders placed before 2:00 PM. Orders placed after 2:00 PM will be delivered the following day.

How much is the delivery fee?

For orders within Roxas City, delivery fees are based on the distance from our warehouse (Brgy. Tiza, Katipunan Village, Roxas City) and are calculated through Maxim delivery services.

Can I choose my preferred delivery date?

Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates.

Currently, we will be shipping through Maxim delivery service. We may also deploy our in-house delivery vehicles as necessary. Please do remember to thoroughly check your items before accepting your order from our courier.

What happens if I’m not available to receive my package upon delivery?

As our current delivery partners are on-demand, which means parcels are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event that no one will be around to sign off on your delivery, please contact our team immediately at support@gohealthy.com.ph. You may be charged an additional delivery fee should your order require redelivery. 

How can I track my order?

Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order and remember to thoroughly check your items before accepting your order from our courier.